For your team
The questions don't stop, but now they answer themselves. Your team gets back entire days every month to spend where it matters.
hours
PMS-CONNECTED HOTEL AI
PMS-connected hotel AI, not a generic chatbot
Most hotel chatbots are scripted FAQ tools. Altek is hotel AI grounded in live PMS data — Mews, Opera Cloud, and more — so every reply quotes real availability, real rates, and the right guest history. That's why resolution rates are dramatically higher.
Trusted by leading hotels
The PMS is the source of truth
Hotel PMS integration at the heart of the platform
Altek's value isn't the AI — it's the AI plus your PMS. Every drafted email, every chat reply, every reservation answer is grounded in current availability, current rates, and the right guest record. That's what separates a working AI assistant from yet another chatbot.
- Direct integrations with Mews, Opera Cloud, and major booking engines
- Real-time data on every reply — no stale FAQ answers
- Read-mostly by default, with optional write-backs for confirmations
- Encrypted in transit and at rest; GDPR-compliant by design
One AI. Every guest. Every channel. Altek doesn't just answer questions — it resolves requests, takes action, and gets the work done. Your team gets their time back.
EmailWebsite chatWhatsAppSMSInstagramFacebook24/7 replies100+ languagesSelf-learning AIKnows every guestEmailWebsite chatWhatsAppSMSInstagramFacebook24/7 replies100+ languagesSelf-learning AIKnows every guestEmailWebsite chatWhatsAppSMSInstagramFacebook24/7 replies100+ languagesSelf-learning AIKnows every guest
EmailWebsite chatWhatsAppSMSInstagramFacebook24/7 replies100+ languagesSelf-learning AIKnows every guestEmailWebsite chatWhatsAppSMSInstagramFacebook24/7 replies100+ languagesSelf-learning AIKnows every guestEmailWebsite chatWhatsAppSMSInstagramFacebook24/7 replies100+ languagesSelf-learning AIKnows every guest
Drafts in seconds. Send in 30.
What used to take 10 minutes now takes half a minute. Availability, pricing, and booking details are pulled live from your PMS and booking systems.
Explore the platformThe hours add up.
So do the results
After 6 months
With 95% of guest communications now automated, teams have reclaimed over 120 hours — time now spent with guests instead of screens, while the job finally feels like hospitality again.
automation
For your guest
24/7 support means they get fast, accurate answers at 3am or 3pm, in 100+ languages, through whichever channel feels most natural to them.
service
PMS-connected hotel AI FAQ
What hoteliers ask when evaluating AI grounded in live property data versus a generic chatbot.
What is PMS-connected hotel AI?
PMS-connected hotel AI is an AI assistant that talks to your property management system in real time. Instead of replying with scripted FAQ answers, it cites current availability, rates, room types, and guest profiles — so guests get accurate information and your team trusts what's being sent on their behalf.
Why does the PMS connection matter?
Without PMS access, hotel chatbots can only handle generic questions — directions, breakfast hours, pet policy. With PMS access, they can answer the questions that actually drive direct bookings: 'Is the suite available next weekend?', 'What's the rate for two adults and a child?', 'Can I push my check-out to 4 PM?'
Which property management systems does Altek connect to?
Altek connects directly to Mews and Opera Cloud, plus booking engines like Bookvisit and several other hospitality systems. New integrations are added based on group customer demand — contact us for current coverage.
What's the difference between a hotel chatbot and PMS-connected hotel AI?
A standard hotel chatbot routes guests to FAQ pages or human staff for anything non-trivial. PMS-connected hotel AI handles the conversation end-to-end because it has the data to do so — live availability, rates, guest history. Resolution rates are dramatically higher; escalation rates are dramatically lower.
Is the PMS connection secure?
Yes. All PMS data is encrypted in transit and at rest, scoped to the connected property, and access is role-based inside Altek. Hotels remain GDPR-compliant by design and integrations follow each PMS vendor's published security standards.
Set up once.
Then forget about it
Explore the platformLive in 30 minutes
We connect with your existing systems and sync your integrations while you grab a coffee.
Fully integrated
Altek plugs into your PMS, booking engine, and other systems so every answer is accurate, every upsell is automatic, and your whole stack finally works together.
It just works
There are no workflows to maintain, no rules to update, and no replies to rewrite. The AI handles conversations on its own and escalates only when needed.
Self-improving
Altek learns from every conversation — your tone, your property, your guests — and gets smarter without you lifting a finger.
