For your team
The questions don't stop, but now they answer themselves. Your team gets back entire days every month to spend where it matters.
hours
HOTEL EMAIL AUTOMATION
Hotel email automation that drafts replies in seconds
The AI email assistant for hotels that lives inside Outlook. Altek reads the reservation inbox, pulls live PMS data, and writes ready-to-send replies in your hotel's voice — so a 2-minute email becomes a 30-second review.
Trusted by leading hotels
Built for the reservations inbox
AI email assistant for hotel reservations
Hotel reservation email automation that handles the work your team is doing today — availability requests, rate quotes, upgrade offers, late check-outs, post-stay follow-ups — but in the time it takes to read the message. Reservationists stay in Outlook; Altek does the writing.
- Drafts inside Outlook — no new app, no workflow change
- Live Mews / Opera Cloud data on every reply
- Matches your hotel's tone of voice across every property
- Front-office team approves and sends in seconds
One AI. Every guest. Every channel. Altek doesn't just answer questions — it resolves requests, takes action, and gets the work done. Your team gets their time back.
EmailWebsite chatWhatsAppSMSInstagramFacebook24/7 replies100+ languagesSelf-learning AIKnows every guestEmailWebsite chatWhatsAppSMSInstagramFacebook24/7 replies100+ languagesSelf-learning AIKnows every guestEmailWebsite chatWhatsAppSMSInstagramFacebook24/7 replies100+ languagesSelf-learning AIKnows every guest
EmailWebsite chatWhatsAppSMSInstagramFacebook24/7 replies100+ languagesSelf-learning AIKnows every guestEmailWebsite chatWhatsAppSMSInstagramFacebook24/7 replies100+ languagesSelf-learning AIKnows every guestEmailWebsite chatWhatsAppSMSInstagramFacebook24/7 replies100+ languagesSelf-learning AIKnows every guest
Drafts in seconds. Send in 30.
What used to take 10 minutes now takes half a minute. Availability, pricing, and booking details are pulled live from your PMS and booking systems.
Explore the platformThe hours add up.
So do the results
After 6 months
With 95% of guest communications now automated, teams have reclaimed over 120 hours — time now spent with guests instead of screens, while the job finally feels like hospitality again.
automation
For your guest
24/7 support means they get fast, accurate answers at 3am or 3pm, in 100+ languages, through whichever channel feels most natural to them.
service
Hotel email automation FAQ
What hoteliers ask before switching from manual reservation emails to AI-drafted replies.
How does hotel email automation work?
Altek's AI email assistant for hotels watches the reservations and front-office inbox, drafts a reply in your hotel's tone of voice using live data from your PMS and booking engine, and hands it to staff for a quick review-and-send. What used to be a 2-minute manual email becomes a 30-second confirm-and-send.
Can AI automate hotel reservation emails?
Yes. Hotel reservation email automation is one of the highest-ROI use cases for AI in hospitality. Altek covers availability requests, rate quotes, modifications, confirmations, pre-arrival, and follow-up emails — anywhere the answer can be pulled from your PMS or knowledge base.
Does the AI email assistant work with Outlook?
Yes. Altek runs inside the inbox your team already uses, including Outlook. The AI drafts the reply directly in the draft pane so reservationists stay in their normal workflow — no new app, no copy-pasting between tabs.
How much time does hotel email automation save?
Real numbers from hotels using Altek: 75% reduction in time spent handling guest emails, 4x faster email drafting, and roughly 20+ hours per month per front-office team member returned to in-person hospitality.
Does it integrate with our PMS?
Yes. Altek connects directly to Mews, Opera Cloud, and other property management systems, plus booking engines like Bookvisit. That's what lets every drafted email cite real availability, real rates, and the right guest history — not a generic templated answer.
Set up once.
Then forget about it
Explore the platformLive in 30 minutes
We connect with your existing systems and sync your integrations while you grab a coffee.
Fully integrated
Altek plugs into your PMS, booking engine, and other systems so every answer is accurate, every upsell is automatic, and your whole stack finally works together.
It just works
There are no workflows to maintain, no rules to update, and no replies to rewrite. The AI handles conversations on its own and escalates only when needed.
Self-improving
Altek learns from every conversation — your tone, your property, your guests — and gets smarter without you lifting a finger.
