HOTEL EMAIL AUTOMATION

Hotel email automation that drafts replies in seconds

The AI email assistant for hotels that lives inside Outlook. Altek reads the reservation inbox, pulls live PMS data, and writes ready-to-send replies in your hotel's voice, so a 2-minute email becomes a 30-second review.

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Hotel guest in a white shirt leaning against the reception desk of a dark green panelled lobby, brass luggage trolley behind her.

Prepared for approvalFor Maria, Front Desk · 30 seconds

Reservation modified
Restaurant table · 20:00
Payment link attached

Approve

Offer prepared

Deluxe Double, sea viewKing bed · Breakfast€245 per night

Send offer

Built for the reservations inbox

AI email assistant for hotel reservations

Hotel reservation email automation that handles the work your team is doing today (availability requests, rate quotes, upgrade offers, late check-outs, post-stay follow-ups), but in the time it takes to read the message. Reservationists stay in Outlook; Altek does the writing.

Drafts inside Outlook: no new app, no workflow change
Live Mews / Opera Cloud data on every reply
Matches your hotel's tone of voice across every property
Front-office team approves and sends in seconds

Hotel concierge greeting a family at the front desk: the moments hotel email automation frees up reservation teams to focus on.

One AI. Every guest. Every channel. Altek doesn't just answer questions. It resolves requests, takes action, and gets the work done. Your team gets their time back.

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Drafts in seconds. Send in 30.

What used to take 10 minutes now takes half a minute. Availability, pricing, and booking details are pulled live from your PMS and booking systems.

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The minutes add up.
So do the results

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Per guest email

A 5–15 minute job across four or five systems becomes one review and one click. Your team approves what Altek prepared, and moves on.

012301234567890

second approvals

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Across 100+ hotels

From independent properties to management companies running mixed portfolios, Altek has done the work behind millions of guest emails.

012M+

emails handled

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For every guest

Guests write in their own language, at any hour, and get an answer with the booking done, not just promised.

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languages

Hotels that responded faster
and got more bookings

How Hotel Mayfair Reduced Email Reply Time to 30 Seconds

How Lydinge Resort freed up many hours a month for real hospitality

How The Well Automated 16,000 Guest Conversations and Responds to Emails Up to 3.5x Faster with Altek AI

Hotel email automation FAQ

What hoteliers ask before switching from manual reservation emails to AI-drafted replies.

How does hotel email automation work?

Altek's AI email assistant for hotels watches the reservations and front-office inbox, drafts a reply in your hotel's tone of voice using live data from your PMS and booking engine, and hands it to staff for a quick review-and-send. What used to be a 2-minute manual email becomes a 30-second confirm-and-send.

Can AI automate hotel reservation emails?

Yes. Hotel reservation email automation is one of the highest-ROI use cases for AI in hospitality. Altek covers availability requests, rate quotes, modifications, confirmations, pre-arrival, and follow-up emails. It works anywhere the answer can be pulled from your PMS or knowledge base.

Does the AI email assistant work with Outlook?

Yes. Altek runs inside the inbox your team already uses, including Outlook. The AI drafts the reply directly in the draft pane so reservationists stay in their normal workflow: no new app, no copy-pasting between tabs.

How much time does hotel email automation save?

Real numbers from hotels using Altek: 75% reduction in time spent handling guest emails, 4x faster email drafting, and roughly 20+ hours per month per front-office team member returned to in-person hospitality.

Does it integrate with our PMS?

Yes. Altek connects directly to Mews, Opera Cloud, and other property management systems, plus booking engines like Bookvisit. That's what lets every drafted email cite real availability, real rates, and the right guest history, not a generic templated answer.

Set up once.
Then forget about it

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Live in 30 minutes

We connect with your existing systems and sync your integrations while you grab a coffee.

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Fully integrated

Altek plugs into your PMS, booking engine, and other systems so every answer is accurate, every upsell is automatic, and your whole stack finally works together.

It just works

There are no workflows to maintain, no rules to update, and no replies to rewrite. The AI handles conversations on its own and escalates only when needed.

Chat interface illustration showing AI assistant typing a response with message preview and user conversation layout.

Self-improving

Altek learns from every conversation (your tone, your property, your guests) and gets smarter without you lifting a finger.

Illustrative bar chart labeled 'automation rate' showing steady growth over six weeks, rising from 22% to 93%.