Terms of Service
Welcome to Altek. These Terms of Service ("Terms") govern your access to and use of the Altek website, platform, and services.By accessing or using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services.
1. Overview
Altek provides a platform designed to help businesses manage and automate guest communication across channels such as email, messaging, and chat.
These Terms apply to:
- Visitors of the Altek website
- Customers using the Altek platform
- Anyone accessing our services
2. Use of the Service
You may use the Altek platform only in accordance with these Terms and applicable laws.
You agree not to:
- Use the service for unlawful purposes
- Attempt to gain unauthorized access to systems or data
- Interfere with the operation of the platform
- Upload malicious software or harmful code
- Use the service in a way that could harm other users
We reserve the right to suspend or terminate access if these rules are violated.
3. Accounts
To access certain features, you may be required to create an account.
You are responsible for:
- Maintaining the confidentiality of your login credentials
- All activity that occurs under your account
- Ensuring that your account information is accurate
If you suspect unauthorized use of your account, you must notify us immediately.
4. Platform Availability
We strive to keep the platform available and functioning reliably. However, we do not guarantee uninterrupted or error-free service.
The platform may occasionally be unavailable due to:
- Maintenance
- System upgrades
- Technical issues
- Third-party service disruptions
We may modify, update, or discontinue parts of the service at any time.
5. Customer Data
When using the platform, you may submit or process data related to your customers or guests.
You are responsible for:
- Ensuring you have the legal right to process this data
- Complying with applicable data protection laws
- Maintaining the accuracy of the data you provide
We process this data solely for the purpose of providing the service.
6. Intellectual Property
All content, software, design, and technology related to the Altek platform remain the property of Altek or its licensors.
You may not:
- Copy or reproduce the platform
- Reverse engineer the software
- Modify or distribute the service without permission
- Use our brand, logo, or intellectual property without authorization
7. Third-Party Integrations
The Altek platform may integrate with third-party services such as messaging platforms, booking systems, or other software.
We are not responsible for:
- The availability of third-party services
- Their data practices
- Any disruptions caused by those services
Use of third-party services may also be subject to their own terms and policies.
8. Limitation of Liability
To the maximum extent permitted by law, Altek shall not be liable for any indirect, incidental, or consequential damages resulting from:
- Use or inability to use the platform
- Loss of data or business interruptions
- Third-party service failures
- Unauthorized access to your account
Our total liability shall not exceed the amount paid for the service during the previous 12 months.
9. Termination
We may suspend or terminate access to the platform if:
- These Terms are violated
- The service is used unlawfully
- There is suspected misuse of the platform
You may stop using the service at any time.
10. Changes to the Terms
We may update these Terms from time to time.
If significant changes are made, we will update the revision date and may notify users through the platform or website.
Continued use of the service after changes means you accept the updated Terms.
11. Governing Law
These Terms shall be governed and interpreted in accordance with applicable international laws and regulations.
Any disputes arising from these Terms shall be resolved through appropriate legal channels.
12. Contact
If you have questions about these Terms, please contact us:
Email:hello@altek.ai
Website: https://altek.ai