Respond before the guest books elsewhere
High-intent inquiries get a real answer in minutes, not the next morning. Speed is the difference between a direct booking and an OTA one.
30 secondsaverage reply at Hotel Mayfair
ALTEK INBOX
Handle every inquiry faster. Turn more into bookings.
Altek Inbox brings every guest inquiry, live hotel data and the work behind it into one place. Altek prepares the response and actions before your team opens the thread. Review once, approve, and Altek completes the work.
30 secondsto approve an inquiry
2M+emails handled
100+languages
What changes when the work is done for you
Reclaim the hours the inbox eats
A 5–15 minute job across four or five systems becomes one review and one click.
75%less time on email
Convert the demand you already have
Every inquiry is triaged by revenue and urgency, so the €40,000 inquiry is never sitting behind twelve parking questions.
High-value firstprioritized by revenue & urgency
Answer every guest in their language
100+ languages, replied in your hotel's voice. Inquiries that land overnight are read and drafted against live data before your team is in, so the morning queue is already solved rather than already late.
100+ languagesin your hotel's voice
One workspace. Fewer systems.
Altek Inbox gives your team one place to handle the inquiry while Altek works across the systems behind it. Your PMS, restaurant, spa and payment systems stay in place. Your team just spends less time opening them.
Manual email draftingHand-sorting the inboxCopying templatesRe-typing between systemsRepetitive reservation workFollow-ups that slip
The same request, fewer steps
One guest asks: Can we add one more night?
Without Altek5–15 minutes5 steps
- Open the PMS and find the reservation.
- Check availability for the extra night.
- Look up the rate and any package rules.
- Change the reservation and adjust the rate.
- Write the reply and send the confirmation.
With Altek30 seconds2 steps
- Open the prepared inquiry. The reply and the reservation change are already there, built from live data.
- Read it and click approve. Altek sends the reply and updates the PMS.
Fetches the data. Does the work. Captures the revenue.
Altek retrieves live data from your hotel systems and takes action across them based on the permissions you set. Every action is controlled by property and action type, with a complete audit trail.
Fetches live from your systems
- Rooms, prices and live availability
- The guest's reservation and stay history
- Guest profile and preferences
- Company and negotiated rates
- Loyalty profile and tier
Acts when you approve
- Creates, changes, updates and cancels reservations
- Upsells the stay from live rates and inventory
- Sends payment links tied to the booking
- Books restaurant tables and spa treatments
- Personalises every reply, in 100+ languages
One desk, or forty properties
Altek Inbox works for a single reservations desk or a central team managing an entire group. The AI handles the repetitive work underneath either one.
Run it as a team
- Assign an inquiry to the person who should own it
- Work the same inbox together, across shifts and desks
- The guest's profile and loyalty status sit in the thread
Nothing slips past the desk
- Inquiries ranked by revenue and urgency, not by arrival time
- Anything past your service level is flagged before a guest notices
- Follow-ups chased, so a quote does not go cold in a thread
One group, every property
- Central reservations works across the whole estate
- Each hotel keeps its own inbox and its own voice
- One standard of service, whoever answers
Live in days, not months
Altek connects to your systems, learns your tone from how your team already answers, and goes live in days — no middleware, no IT project.
See Altek Inbox on your emails
Thirty minutes, your own guest emails, and a live look at the work Altek prepares before your team approves it. Pick a time that suits you.
- 30 minutes, no preparation needed
- We use real guest emails from your property
- No commitment and no follow-up spam
Pick a time that suits you
The booking calendar opens full-screen — choose a slot and you are done in under a minute.
Open the booking calendarAltek Inbox FAQ
What reservations teams ask before moving their inbox to Altek.
What is Altek Inbox?
Altek Inbox is the working environment where hotel teams convert guest inquiries. Your hotel systems (PMS, restaurant, spa) are native to it, and AI prepares both the reply and the operation behind each inquiry for staff to approve: reservations, modifications, payment links. Unlike a plugin or a chatbot, it replaces the email client itself.
How is this different from an AI email plugin or add-on?
Plugins draft text inside Outlook. Altek Inbox is the full working environment: any message in or out, with live PMS data in every thread and operations executed, not just described, subject to human approval.
Do we have to stop using Outlook immediately?
No. Altek Inbox connects to the same mailbox and runs alongside Outlook for as long as the transition takes. Most hotels start with the reservations inbox and expand from there. Teams that would rather stay in Outlook entirely can use Altek for Outlook instead.
Which hotel systems does it work with?
Full operations in Mews, Opera Cloud, and Visbook/BookVisit, plus restaurant and spa systems. Properties on other PMSs get triage and drafting from day one.
Can our central reservations team work across every property?
Yes. A central team works the whole estate from one place, while each hotel keeps its own inbox and its own voice. Inquiries can be assigned to whoever should own them, anything past your service level is flagged, and follow-ups are chased rather than forgotten. The same setup serves a single reservations desk at one hotel.
Can it handle group and event inquiries?
Not yet. Group and event handling is a module in development, planned for release later in 2026. Today Altek triages those inquiries by value alongside everything else and assigns them to whoever owns them, so they reach your groups desk quickly instead of sitting in a shared inbox. The quoting and the room block are still your team's work.
How do we get started?
Book a demo or start with a free inbox analysis. Connecting a mailbox takes minutes, and going live is measured in days, not months.
Is it safe for guest data?
Access to your systems is least-privilege and set per action type and per property, with an audit trail on every action. Human approval is a governance control, not a convenience feature. Data is hosted in the EU under a GDPR-first model, with a DPA available, and Altek serves hospitality only. ISO 27001 and SOC 2 certification are in progress. Full detail is on our security page at /security.