Answer every inquiry in full. Turn more into bookings.
Altek Inbox brings every guest inquiry, live hotel data and the work behind it into one place. Altek prepares the response and actions before your team opens the thread. Review once, approve, and Altek completes the work.
Inquiries that arrive overnight or over a weekend are read, priced against live data and drafted in full, so nobody is waiting until Monday for an answer that settles it.
30 secondsto approve an inquiry at Hotel Mayfair
Reclaim the hours the inbox eats
A 5–15 minute job across four or five systems becomes one review and one click.
75%less time on email
Convert the demand you already have
Every inquiry is triaged by revenue and urgency, so the €40,000 inquiry is never sitting behind twelve parking questions.
High-value firstprioritized by revenue & urgency
Answer every guest in their language
100+ languages, replied in your hotel's voice. Inquiries that land overnight are read and drafted against live data before your team is in, so the morning queue is already solved rather than already late.
100+ languagesin your hotel's voice
One workspace. Fewer systems.
Altek Inbox gives your team one place to handle the inquiry while Altek works across the systems behind it. Your PMS, restaurant, spa and payment systems stay in place. Your team just spends less time opening them.
Manual email draftingHand-sorting the inboxCopying templatesRe-typing between systemsRepetitive reservation workFollow-ups that slip
The same request, fewer steps
One guest asks: Can we add one more night?
Without Altek5–15 minutes5 steps
1Open the PMS and find the reservation.
2Check availability for the extra night.
3Look up the rate and any package rules.
4Change the reservation and adjust the rate.
5Write the reply and send the confirmation.
With Altek30 seconds2 steps
1Open the prepared inquiry. The reply and the reservation change are already there, built from live data.
2Read it and click approve. Altek sends the reply and updates the PMS.
Fetches the data. Does the work. Captures the revenue.
Altek retrieves live data from your hotel systems and takes action across them based on the permissions you set. Every action is controlled by property and action type, with a complete audit trail.
Fetches live from your systems
Rooms, prices and live availability
The guest's reservation and stay history
Guest profile and preferences
Company and negotiated rates
Loyalty profile and tier
Acts when you approve
Creates, changes, updates and cancels reservations
Upsells the stay from live rates and inventory
Sends payment links tied to the booking
Books restaurant tables and spa treatments
Personalises every reply, in 100+ languages
Approval is the default, not the ceiling
Altek prepares, a person approves. That is how every hotel starts and how most of the inbox keeps running. Where a case is routine and you would rather it simply went out, you can release that one case, and nothing else.
On by default
01DraftAltek writes the reply and stages the work behind it. Your team reads it and sends.
On by default
02ApproveThe reply and the operations behind it, prepared together and released in one click.
You turn it on
03AutonomyRoutine cases you would rather not look at can go out on their own, once you decide they should.
Can be releasedRoutine cases, once you have seen them handled
Information replies
Availability and rate answers
Offers built from live availability
Follow-up on a quoted thread that went quiet
ConfigurableOff until you turn it on, per property and per action
New reservations
Date and stay modifications
Restaurant and spa bookings
Cancellations
Payment links
Stays with a personNot a setting. These never go out on their own
Anything Altek is not sure about
Anything outside your policy
Complaints and negotiations
Set per property, per action type and per risk level, with an audit trail on every action. Complaints, negotiations, anything ambiguous and anything outside policy stay with a person at every level.
Live in days, not months
Altek connects to your systems, learns your tone from how your team already answers, and goes live in days — no middleware, no IT project.
Hotels that responded faster and got more bookings
What reservations teams ask before moving their inbox to Altek.
What is Altek Inbox?
Altek Inbox is the working environment where hotel teams convert guest inquiries. Your hotel systems (PMS, restaurant, spa) are native to it, and AI prepares both the reply and the operation behind each inquiry for staff to approve: reservations, modifications, payment links. Unlike a plugin or a chatbot, it replaces the email client itself.
How is this different from an AI email plugin or add-on?
Plugins draft text inside Outlook. Altek Inbox is the full working environment: any message in or out, with live PMS data in every thread and operations executed, not just described, subject to human approval.
Do we have to stop using Outlook immediately?
No. Altek Inbox connects to the same mailbox and runs alongside Outlook for as long as the transition takes. Most hotels start with the reservations inbox and expand from there. Teams that would rather stay in Outlook entirely can use Altek for Outlook instead.
Which hotel systems does it work with?
Full operations in Mews, Opera Cloud, and Visbook/BookVisit, plus restaurant and spa systems. Properties on other PMSs get triage and drafting from day one.
Can Altek send emails automatically?
Not by default. Altek prepares the reply and the work behind it and waits for someone to approve, which takes about 30 seconds. Once you have watched a routine case being handled you can let that case go out on its own. Autonomy is opt-in, set per property and per action type, and every action carries an audit trail.
Which actions can be automated, and which cannot?
Three tiers. Information replies, availability and rate answers, offers built from live availability, and follow-up on a quiet thread can be released once you are comfortable. New reservations, date changes, restaurant and spa bookings, cancellations and payment links are configurable: off until you turn them on, per property and per action type. What never goes out on its own at any setting is anything Altek is not sure about, anything outside your policy, and any complaint or negotiation.
What happens if Altek is not sure?
It does not guess. The reply is prepared and handed to a person rather than sent, and the same applies where an answer would require a commercial decision: pricing you have not set yet, which room to offer at what package price, or whether to confirm before payment is secured. A system confident enough to answer those on its own would be a worse product.
Can different hotels in our group have different settings?
Yes. Autonomy, approval rules and permissions are set per property, per action type and per risk level, so one hotel can release availability answers while another approves everything, under one contract and one group standard.
Does Altek follow up when a guest goes quiet?
Yes, and it is the gap we find most often. In a 90-day assessment across six reservation mailboxes, 91% of quoted enquiries that went quiet were never followed up at all. Altek tracks a quoted thread that has not been answered, prepares a follow-up on the cadence you set, sends it in the same thread, and stops the moment the guest replies. It becomes a rule of the property or the group rather than something a person has to remember on a busy afternoon.
Can our central reservations team work across every property?
Yes. A central team works the whole estate from one place, while each hotel keeps its own inbox and its own voice. Inquiries can be assigned to whoever should own them, anything past your service level is flagged, and follow-ups are chased rather than forgotten. The same setup serves a single reservations desk at one hotel.
Can it handle group and event inquiries?
Not yet. Group and event handling is a module in development, planned for release later in 2026. Today Altek triages those inquiries by value alongside everything else and assigns them to whoever owns them, so they reach your groups desk quickly instead of sitting in a shared inbox. The quoting and the room block are still your team's work.
How do we get started?
Book a demo or start with a free inbox analysis. Connecting a mailbox takes minutes, and going live is measured in days, not months.
Is it safe for guest data?
Access to your systems is least-privilege and set per action type and per property, with an audit trail on every action. Human approval is a governance control, not a convenience feature. Data is hosted in the EU under a GDPR-first model, with a DPA available, and Altek serves hospitality only. ISO 27001 and SOC 2 certification are in progress. Full detail is on our security page at /security.
