Time to first response
How long guests really wait for an answer, including the ones who booked somewhere else before it came.
Start with the truth about your inbox
Every hotelier knows slow replies cost bookings. Almost nobody knows the real size of the problem in their own inbox. We analyze it for you, free. Real numbers: time to first response, inquiry volume, revenue requests, missed demand, and what it all costs in staff hours.
Across the 50 hotel inboxes we have analyzed, about 30% of guest email carries revenue intent: bookings, modifications, upgrades, group inquiries. The problem is rarely speed. It is how much of that email never gets a reply at all.
Inquiry volume & staff hours
How many guest emails actually arrive, and what handling them costs in hours per property, per month. Most teams guess low on both.
Revenue requests
How many emails are bookings, modifications, upgrades, and group inquiries: money sitting in the queue.
Missed & after-hours demand
What goes unanswered when the lobby is full or the desk is unstaffed: the demand nobody can see until it's measured.
Get your free inbox analysis
No commitment. Just numbers most hotels have never seen about themselves.
A five-page PDF on your own inboxAnswer coverage, response times, volume and revenue intent. Sample shown, with illustrative data.
- 5 minWhat we needYou grant read access to one reservation inbox. That is the whole setup.
- 48 hWhat we doRead-only access that expires automatically. We take a 90-day snapshot, and personal data is removed from every message before it is stored.
- 24 hWhat you getYour PDF arrives with your team. Sooner if you need it.
Trusted by leading hotels
Inbox analysis FAQ
What hotels ask before sending us their inbox.
What does the inbox analysis cost?
Nothing. It's free, with no commitment. We already produce these reports for hotels evaluating Altek, and the numbers are useful whether or not you ever become a customer.
What do you need from us?
About five minutes to grant read access to one reservation inbox. That access is read-only and expires automatically after 48 hours, which is all we need to take a 90-day snapshot. Nothing else is required from you or your IT team.
What do we get back?
A five-page PDF on your own inbox: how much guest email gets a reply at all, real time to first response, inquiry volume and the staff hours it consumes per month, how many emails carry revenue intent, and how much demand goes unanswered at peak and after hours. Numbers most hotels have never seen about themselves, and the baseline any ROI case should start from.
How long does it take?
Your report arrives within 24 hours of access, and sooner if you need it. We walk you through the findings on a 30-minute call.
Is our guest data safe?
Yes. Access is least-privilege and read-only, and it expires automatically after 48 hours. Personal data is removed from every message before it is stored, so the analysis runs on de-identified text rather than on your guests' details. Your data is never used to train anything outside hospitality, and processing is hosted in the EU under a GDPR-first model. See our Security & Compliance page for details.