“We see this as the future of hospitality. Guests expect instant replies, and with Altek AI, we can deliver that without losing the personal touch we’re known for.”
Ingrid G. MotrøenChief Marketing Officer, The Well
FOR MANAGEMENT COMPANIES
One engine for your whole portfolio.
Your portfolio grows contract by contract: different systems, different flags, different owners. Most software asks you to standardize first. Altek runs across all of them, and the next property you sign, too.
Your portfolioMixed systems, mixed flags
- LiveCity hotel, 140 roomsOpera Cloud · under a franchise flag
- LiveResort, 90 roomsMews · independent, its own owner
- Day oneAparthotel, 60 roomsTaken over last week · triage from day one
One Altek engine
Different systems, flags and owners. One operating layer across them.
Up to
75%
less time spent in the inbox, at the properties already running Altek.
Every inquiry answered late is revenue an owner have to explain.
You are measured on what your properties earn. The demand is already there: every inquiry in the inbox is a guest who has chosen your hotel and is waiting for an answer. When a property gets busy those answers come late, and the booking goes to whoever replied first. That revenue was never missing from the market. It was just never claimed. Meanwhile the property you took over in March is still catching up to the others.
Altek does the work behind each inquiry, so every property answers while the guest is still deciding, including the newest one. You capture more of the demand each hotel already has, and you do it without adding headcount to the labour line you defend to owners.
Built for portfolios that grow by contract, not by plan
Day one, not month three
Taking a property over is chaotic enough. Altek onboards with it in days: every inquiry sorted and answered from the first morning, on whatever system the property runs, with full operations following as the PMS connects.
System-agnostic
Altek runs the same across Mews, Opera Cloud and others systems. A portfolio assembled contract by contract is our normal, not an exception.
Flag-agnostic
Properties under different flags keep the brand standards and systems they already use. Altek adapts to the property's rules, voice and permitted workflows.
Central control, local service
Group-level visibility into every property's inbox (volumes, response times, unanswered revenue), the numbers you take into an owner meeting. Each hotel keeps its own voice and its own approval rules.
Priced per property
One agreement for your procurement team, one line per property for your owners. Each hotel is priced on its own size, so the cost sits with the property earning the revenue.
What this looks like across a mixed portfolio
Four requests that expose the gaps between properties, and what Altek has prepared when your team opens them.
Guest inquiry
Do you have a family room over Easter, and could we add a late checkout?
Prepared, waiting for approval
- Sorted and answered from the first morning, on whatever system the property runs
- The property's own rates and policies used, not a group template
- Volumes and response times visible at group level immediately
A property contributes to the portfolio standard in days rather than waiting for an integration project to finish.
Rolling out across multiple properties
Not a portfolio-wide switch-on. One property proves the numbers, and the rest follow in waves you put in your own calendar. We are on-site at your head office through it, training your central team and running the sessions that carry it out to the hotels: software going live isn’t the same as software working.
- Start
One pilot property
A single hotel goes live, on whichever PMS it happens to run. We work through it with your central team: connecting the inbox, training the people who live in it, tuning approval rules to that property.
- Prove
The numbers before you commit
Inquiries handled, real response times, approval rates. Measured at the pilot against what that property did before.
- Expand
Roll out in waves
Each wave inherits the configuration and playbook from the last, and your central team runs it with us, so later properties go live in days rather than weeks.
- Standard
Every new property inherits the playbook
A property you sign next quarter onboards with the portfolio standard already written, instead of starting an integration project. It becomes part of what you put in front of the next owner: every hotel we run answers fast, in the guest's language, with the work behind the reply already done.
“Altek AI frees up time for the team. Instead of sitting behind the computer writing emails, they can focus more on the guests we have in-house and be present at the front desk.”
Ola LarssonHotel Manager, Hotel Mayfair
“Altek became the operating system for our inbox, clearing it and saving us lots of valuable time every day.”
Björn GibrandCEO, Lydinge Resort
Management company FAQ
What portfolio operators ask before rolling Altek out.
How does rollout work across a portfolio?
We start with a pilot property, prove the numbers (inquiries handled, response times, approval rates), then expand in waves you schedule. Each wave inherits the configuration and playbook from the last, so later properties go live in days, not weeks.
What happens with properties on a PMS you don't support yet?
They still start on day one with triage and drafting: every inquiry sorted and answered in the guest's language. Staged operations in the system (creating, modifying, cancelling reservations) follow as soon as the PMS connection is in place.
Do we get group-level reporting?
Yes. One view across the portfolio: inquiry volumes, real response times, and unanswered revenue requests per property. These are the numbers that show where demand goes missing when hotels get busy, and they are the numbers an owner asks you for.
Can approval rules differ per property?
Yes. Permissions are set per action type and per property. One hotel can approve reservation changes at the desk while another routes cancellations to a manager: central visibility, local control.
How is it billed across the portfolio?
One agreement with you, priced per property on that property's size. Each hotel's cost sits with the hotel earning the revenue, so it can be allocated the way the rest of that property's operating costs are.
What happens when a management contract ends?
The property comes off the agreement when it leaves your portfolio, and its data goes with it. You are not paying for hotels you no longer operate, and the incoming operator is not inheriting your configuration.
How do franchise and brand requirements work?
Altek runs on the property's own inbox and PMS, and it drafts inside the brand standards and approval rules that property already follows. Where a brand requires certification or sign-off before a property connects a new tool, that process applies as it would for anything else, and we work through it with you. The property keeps its own voice, its own rules, and only the workflows it is permitted to run.
See it across your portfolio
Thirty minutes, your own properties' inquiries, and a live look at how one engine runs across a portfolio on different systems, under different flags. Pick a time that suits you.
- 30 minutes, no preparation needed
- We use real guest emails from one of your properties
- No commitment and no follow-up spam
Pick a time that suits you
The booking calendar opens full-screen — choose a slot and you are done in under a minute.
Open the booking calendar