Capture demand after hours
Guests browse and message when your desk is closed. Altek answers with live availability and takes the booking in the conversation, while the intent is still there.
24/7coverage, no night shift
ALTEK MULTICHANNEL
Answered in seconds, on every channel. Booked while they decide.
Guests reach you through web chat, WhatsApp and email at all hours. Altek answers using live hotel data, in the guest's language, guiding visitors on your site, and can complete the work inside the conversation. SMS and phone are next.
24/7answered, no night shift
100+languages
2M+inquiries handled
Demand doesn’t wait for your opening hours
Convert international guests
A guest writing in Portuguese at midnight gets a real answer, not a form. Language stops being a reason the booking goes to an OTA.
100+languages
Turn browsers into direct bookings
Web chat recommends the right room from live rates and books it there and then, adding the restaurant table or the spa treatment to the same conversation.
Directfrom conversation
One engine, every channel
Web chat and WhatsApp run on the same engine and the same live data as email. The difference is that they finish the request themselves, so nothing queues up for your team to work through.
One contextacross channels
Webchat
Turn website visitors into direct bookings
A guest lands on your website with questions. Altek answers instantly using live hotel data, recommends the right room and keeps the guest moving toward a direct booking before they leave.
- Answers guest questions 24/7 in 100+ languages
- Retrieves live rooms, rates and availability
- Recommends the right room
- Offers restaurant, spa and relevant upsells
WhatsApp
The channel guests already live in, doing real work
Guests message the number they already know. Altek pulls up the reservation and can handle changes, upgrades, payments and follow-ups without moving the conversation somewhere else.
- Modifies or cancels reservations
- Takes payment against the booking
- Triggers upsells from live booking data
- Confirms everything in the guest's language
SMS and phoneCOMING SOON
Text and voice on the same engine.
SMS and phone will use the same guest context, hotel data and execution layer as web chat and WhatsApp.
- Handle bookings and changes by text and voice
- Offer upgrades using live rates
- Complete supported actions across hotel systems
Coming soonVoice that books, changes, and upsells in your systems.
More channels. Not more inboxes.
Adding web chat and WhatsApp shouldn't give your team more queues to monitor. Altek handles the conversation using the same engine and live hotel context behind every channel.
The agent does the work. You set what it may do.
Guests waiting until morningAnother inbox to watchCopy-pasting the same answersRepetitive rate and room questionsSending guests off to a booking formLanguage barriers at the front desk
From question to booking, in the same conversation.
One guest asks: Any sea-view rooms this Friday? (sent on WhatsApp, 23:40)
Without AltekNext morning4 steps
- The message waits until someone opens the channel.
- Find the dates and check availability in the PMS.
- Look up the rate and what the room includes.
- Reply, hours after the guest asked.
With AltekSeconds2 steps
- Altek answers in seconds with live availability, the rate and what the room includes.
- The guest books in the thread. Nothing reaches your team at all.
Live in days, not months
Altek connects to your systems, learns your tone from how your team already answers, and goes live in days — no middleware, no IT project.
See Altek in your channels.
In 30 minutes, see Altek answer a real guest request using live hotel data and carry the conversation from question to action.
- See web chat and WhatsApp workflows
- See live hotel data used in the conversation
- 30 minutes, no preparation needed
Pick a time that suits you
The booking calendar opens full-screen — choose a slot and you are done in under a minute.
Open the booking calendarAltek Multichannel FAQ
What front desk and reservations teams ask about running operations beyond email.
Is this a chatbot?
No. A chatbot answers questions and then hands you to a form. Altek checks live availability, creates and modifies reservations, takes payment and confirms it, all inside the conversation the guest is already in. It is the same engine that works the email desk, running without a person in the path.
Does my team have to watch another inbox?
No, and that is the point. On web chat and WhatsApp the agent handles the request itself against your live systems, so there is no queue of prepared work waiting for someone. Anything it escalates lands in one place alongside everything else.
What does the guest see out of hours?
A real answer with live availability and pricing, in their own language, and the booking made there and then. The only thing that reaches your team is an inquiry the agent judged it should not answer, which it escalates with the context it gathered rather than guessing at.
Do you support SMS and phone?
Not yet. Web chat and WhatsApp are live today. SMS and voice are both on the roadmap and will work the same way as the channels that are: the booking, the change or the upsell carried out in your systems inside the conversation, under the same per-channel controls you set.
Is guest data secure on these channels?
Access to your systems is least-privilege and set per action type and per property, and what the agent may do without a person is a permission you grant per channel. Every action is logged with what changed. Data is hosted in the EU under a GDPR-first model, with a DPA available. ISO 27001 and SOC 2 certification processes are in progress. Altek serves hospitality only, so your guest data never trains another sector's product. Full detail is on our security page at /security.
Can we control what runs automatically?
Yes, per channel and per action type. Web chat and WhatsApp run on their own by default and the email desk is approval-gated by default, and you can move either line: hold a specific action type for a person on WhatsApp, or let one flow automatically on email.