Less work
Let Altek do the manual work.
Altek reads the conversation, retrieves live hotel data and prepares the response and actions behind it.
THE AI INQUIRY CONVERSION ENGINE FOR HOTELS
Turn guest inquiries into bookings.
Altek reads the inquiry, pulls live data from your systems, writes the reply the way that converts, does the work behind it and follows up when the guest goes quiet.
Prepared for approvalFor Maria, Front Desk · 30 seconds
- Reservation modified
- Restaurant table · 20:00
- Payment link attached
Approve
Offer prepared
Deluxe Double, sea viewKing bed · Breakfast€245 per night
Send offer
Prepared for approvalFor Maria, Front Desk · 30 seconds
- Reservation modified
- Restaurant table · 20:00
- Payment link attached
Approve
Offer prepared
Deluxe Double, sea viewKing bed · Breakfast€245 per night
Send offer
100+hotels
8countries
2M+inquiries handled
Trusted by leading hotels
Get more from every inquiry
More bookings
Turn more demand into bookings.
Respond better, follow up when a thread goes quiet and give every valuable inquiry the attention it deserves.
More revenue
Make more from the inquiries you already receive.
Identify upsell opportunities, recover unanswered inquiries and prevent revenue from disappearing inside the inbox.
“We see this as the future of hospitality. Guests expect instant replies, and with Altek AI, we can deliver that without losing the personal touch we’re known for.”
Ingrid G. MotrøenChief Marketing Officer, The Well
“Altek AI frees up time for the team. Instead of sitting behind the computer writing emails, they can focus more on the guests we have in-house and be present at the front desk.”
Ola LarssonHotel Manager, Hotel Mayfair
“Altek became the operating system for our inbox, clearing it and saving us lots of valuable time every day.”
Björn GibrandCEO, Lydinge Resort
Where Altek works
One inquiry conversion engine, several ways to put it to work.
Free. No commitment.
How much revenue is sitting in your inbox?
The fastest way to increase direct bookings is not always more marketing. It is converting more of the inquiries you already receive.
Analyze my inboxPick a time that suits you
The booking calendar opens full-screen — choose a slot and you are done in under a minute.
Open the booking calendarHow we turn inquiries into revenue
01
Understand
Altek reads what the guest wants: a booking, a change, a cancellation, a group. In 100+ languages.
02
Retrieve
It pulls live availability, rates, reservation details and guest context from your PMS.
03
Prepare
It writes the reply that converts: the obstacle surfaced, what they would be booking shown with a live price, a clear next step.
04
Approve & execute
It stages the work behind the reply, from reservations and date changes to tables and payment links. Your team approves in one click.
05
Follow up
When a quoted thread goes quiet, Altek comes back on your cadence and stops the moment the guest replies.
Works with the systems you already have.
Nothing to replace
Altek runs on top of the systems you already have. Your PMS stays your PMS, there is no migration, and nothing gets switched off.
- Your PMS and booking engine
- Your restaurant and spa systems
- A data migration
- Replacing anything you run today
Fully integrated
Connects to the stack you already run, including PMS, restaurant and spa systems.
Enterprise-grade security
Designed for global hotel groups with robust governance, security and scalability.
Governance & access
- Access
- Least-privilege
- Permissions
- Per property, per action
- Audit trail
- Every prepared action
- Data
- GDPR-first, DPA available
- Sign-in
- SSO-ready
ISO 27001 · SOC 2In progress
AI-speed, human control
Every action Altek prepares waits for a human to approve. One review, one click, in one minute.
Prepared for approvalOne review · one click · one minute
- Reservation modified
- Payment link attached
Approve
Get started in three steps
Days, not months. Connect your inbox quickly, configure Altek around your hotel, and start handling real inquiries from day one.
01
Connect
Connect your inbox and hotel systems. Your PMS stays your PMS. There is no migration and nothing gets switched off.
02
Configure
Set Altek up around your workflows, policies, permissions and tone, using the way your team already works as the starting point.
03
Go live
Start handling inquiries with AI while your team stays in control. Actions require approval until you choose to automate them.
Frequently asked questions
What front desk and reservations teams ask before letting AI do the work behind their inbox.
What is Altek?
Altek is the AI inquiry conversion engine for hotels. It reads every guest inquiry, pulls live data from your PMS, and prepares both the reply and the actual work behind it (the reservation, the modification, the restaurant table, the payment link) so your team approves it in about 30 seconds instead of doing 5–15 minutes of system work. 100+ hotels use Altek, with 2M+ guest inquiries handled in 100+ languages.
Does Altek write to our PMS or just read from it?
Both. Altek connects to Mews, Opera Cloud, and Visbook/BookVisit with read and write access: it creates, modifies, and cancels reservations, adds guest notes, books restaurant tables, and sends payment links. Every action is staged for your team's approval.
How is Altek different from other AI email tools for hotels?
Every tool in the category answers the guest, and the better ones answer using live availability and rates. Altek does three things beyond that. It does the work behind the answer, writing to the PMS and booking the restaurant and the spa, not just the room. It writes the reply the way that converts: surfacing what is actually standing between this guest and a booking, showing what they would be booking with photos and a live price, and closing with a clear next step. And it follows up when a thread goes quiet, which nothing else in the category does. Every deployment also starts by reading the hotel's own inbox, and those findings configure the setup.
Can Altek send emails automatically?
Not by default. Altek prepares the reply and the work behind it and waits for someone on your team to approve, which takes about 30 seconds. Once you have seen how a routine case is handled, you can let that case go out on its own. Autonomy is set per property and per action type, so a hotel can release availability answers while keeping cancellations and payment links with a person, and every action is on an audit trail.
Can Altek book restaurant and spa tables?
Yes. One email asking for a room, dinner at eight and a spa slot on Saturday is three bookings in three different systems, normally done by hand in three tabs. Altek checks availability across all three, prepares the reply and all three bookings, and your team approves them together.
Do we have to change how we work?
That depends on which product. Altek for Outlook changes nothing: it works inside the Outlook inbox your team already opens every morning, drafting the reply in the thread for someone to read and send. Altek Inbox is a new place to work, so there your team does move. We built it from interviews with reservations teams who live in that inbox every day, and we designed the change to be as small as it can be: the same threads and the same guests, with the work behind each inquiry already prepared and waiting for approval.
How long does it take to go live?
Days, not months. Inbox connection takes minutes, and most teams approve their first Altek-prepared operation on day one. PMS connections are measured in days.
Is guest data secure?
Yes. Access to your systems is least-privilege and set per action type and per property, with an audit trail on every action and human approval before anything is written. Data is hosted in the EU under a GDPR-first model, with a DPA available. ISO 27001 and SOC 2 certification processes are in progress. Altek serves hospitality only, so your guest data never trains another sector's product. Full detail is on our security page.