Answer before the guest books elsewhere
High-intent guests get a real answer while they are still deciding. Speed can be the difference between a direct booking and losing the guest to an OTA.
Minutes,not tomorrow
THE AI INQUIRY CONVERSION ENGINE
From guest inquiry to confirmed booking. Handled end to end.
Altek understands what the guest wants, checks your live hotel systems, responds in your voice and carries out the work behind the request. Bookings, changes, upgrades and more.
2M+inquiries handled
100+languages
Daysto connect, not months
What a faster answer is actually worth
Convert the demand you already have
Altek identifies valuable and urgent inquiries so high-value opportunities do not disappear behind routine questions.
High-valuefirst
Take the manual work out
Hopping between the PMS, the restaurant system and the spa system to settle one request stops being a job anybody does by hand.
5–15 minutesof system work, removed
Keep more bookings direct
An answer that arrives while the guest is still deciding, in their own language, at any hour, is a booking that never reaches a channel charging you commission on it.
Direct,not OTA
Every inquiry runs through the same engine
Whatever the request or channel, from email and web chat to WhatsApp, Altek follows the same four steps using live data from the hotel systems you already use.
- 01
Understand
Altek identifies what the guest is actually asking for, including dates, room type, party size and multiple requests in the same message.
- 02
Retrieve
It pulls the live availability, rates, reservation details, guest context and policies needed for that request.
- 03
Personalise
It prepares the response in your hotel's voice, using the right room, offer and details for that guest and booking.
- 04
Act
It carries out the work behind the request, from bookings and changes to upgrades, restaurant tables and payment links.
You control the level of automation.
For email, the AI agent can wait for your team to approve the actions before it executes them. On web chat and WhatsApp, it completes the request automatically: answering the question, applying the upgrade, or making the change to the booking. Permissions are configurable by property and action, and every action is logged.
What the AI agent can actually do
These are real actions in your live hotel systems, not suggestions for someone else to complete.
Answers the guest
- Availability, rates and room details
- Cancellation, pet, parking and check-in policies
- Restaurant, spa and hotel facilities
- Local recommendations and directions
Completes the booking
- Creates reservations
- Changes dates, rooms and guest counts
- Cancels or rebooks within policy
- Books restaurant tables and spa treatments
Grows the booking value
- Offers upgrades and upsells using live rates
- Creates relevant pre-arrival offers
- Generates payment links
- Applies company, negotiated and loyalty terms
Live in days, not months
Altek connects to your systems, learns your tone from how your team already answers, and goes live in days — no middleware, no IT project.
Where Altek works
One inquiry conversion engine, several ways to put it to work.
See Altek work on your own inquiries
Thirty minutes, your own guest emails, and a live look at the work Altek prepares before your team approves it. Pick a time that suits you.
- 30 minutes, no preparation needed
- We use real guest emails from your property
- No commitment and no follow-up spam
Pick a time that suits you
The booking calendar opens full-screen — choose a slot and you are done in under a minute.
Open the booking calendarFrequently asked questions
What does Altek do that a reply-drafting tool doesn't?
A draft is half the job. When a guest asks to add a night, the work is changing the reservation, adjusting the rate, and confirming it. Altek does the reply and that operational work as one thing, against your live systems.
What are the four steps?
Understand: Altek works out what is actually being asked, in 100+ languages. Retrieve: it pulls live availability, rates and the guest's history from your PMS. Personalise: it answers in your hotel's voice and to your policies, with the room and the offer that fit this guest. Act: it carries out the work the request implies, from a reservation change to a payment link.
Which channels does this work on?
Email, web chat and WhatsApp today, all running the same four steps on the same live data. SMS and phone are on the roadmap and are not live yet.
Does Altek act on its own, or does someone approve it?
It depends on the channel, and you set it. On web chat and WhatsApp the agent completes the request itself: answering the question, applying the upgrade, making the change against the booking. On email every action is prepared and waits for someone on your team to approve it before anything is sent or written. Permissions are set per action type and per property, with an audit trail on every action.
What happens if Altek isn't confident?
It escalates rather than guesses. The inquiry lands with your team with whatever context Altek could gather, and no action is taken.
How does it learn our tone and our policies?
From how your team already answers. Altek picks up your phrasing, your standard responses and your policies from your own reply history rather than from a form someone has to fill in, and it holds them per property. Guests get an answer that sounds like your hotel, in their own language.
How much does the team have to change?
Nothing about how they work. Altek runs inside Outlook or in Altek Inbox, and on the email desk the only new habit is reviewing prepared work before approving it. On the messaging channels there is nothing for the team to do at all.
Is guest data secure, and who can see what?
Access to your systems is least-privilege and set per action type and per property: Altek reads only what the request in front of it needs, what it may do on its own is a permission you grant, and every action is logged. Data is hosted in the EU under a GDPR-first model, with a DPA available. ISO 27001 and SOC 2 certification processes are in progress. Altek serves hospitality only, so your guest data never trains another sector's product. Full detail is on our security page at /security.