Marstrands Havshotell is enhancing its guest communication by introducing AI-powered support across its digital channels, combined with real-time booking data. The initiative ensures faster responses, improved consistency, and accurate information at every stage of the guest journey.
Oslo, Norway – March 2026 – Altek AI is proud to partner with Marstrands Havshotell, a well-established hotel on Sweden’s west coast known for its conference offering, spa experiences, and coastal setting. As part of its continued focus on quality and service, the hotel is now investing in a more efficient and connected way to handle guest inquiries.
The implementation includes:
- An AI-powered chatbot to respond to guest inquiries on the website
- An AI email assistant to efficiently handle and draft incoming messages
- A direct integration with BookVisit, ensuring communication reflects live availability and bookable options
By combining these elements, Marstrands Havshotell creates a more responsive and reliable communication flow, where guests receive timely answers and staff can focus on the in-person experience.
Supporting both guests and staff
Guest inquiries often vary from quick practical questions to more detailed requests related to stays, conferences, and packages. With AI supporting both website and email communication, the hotel can handle a higher volume of inquiries without compromising on response quality.
The chatbot provides immediate answers online, while the email assistant helps structure and draft replies to incoming messages. This allows the team to maintain a high level of service while reducing time spent on repetitive communication.
Always aligned with what can be booked
A central part of the setup is the integration with BookVisit. By connecting communication directly to the booking system, every response is based on current availability, room types, and offers.
This ensures that guests receive reliable information regardless of channel, while also creating a smoother path from initial inquiry to confirmed booking.
About Marstrands Havshotell
Marstrands Havshotell is a seaside hotel on Sweden’s west coast, offering a combination of conferences, spa experiences, and leisure stays. With its location by the sea and a strong focus on service, the hotel attracts guests looking for both relaxation and professional gatherings.
About Altek AI
Altek AI develops AI solutions designed specifically for hotels, resorts, and hospitality groups. By connecting guest communication with live data from booking systems, Altek AI helps hotels respond faster, maintain consistency, and manage inquiries more efficiently across channels.
