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Judge us on the same five things

Every product in this category will tell you it answers guests faster. That is the one claim none of them can be separated on. These are the criteria we think actually decide it, published so you can hold Altek to them too.

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What an email tool for hotels should do

Five things, in the order they get harder. Most of the category clears the first two.

  1. Answer the guest

    Everyone

  2. Answer with live availability, rates and reservation data

    Most

  3. Do the work behind the answer, in the PMS, the restaurant and the spa

    A few, rooms only

  4. Answer in the way that converts: surface the obstacle, show what they would be booking, give a next step

    Altek

  5. Come back when the guest goes quiet

    Altek

Head to head

Each comparison is written from the other product’s own website and documentation, dated, and it says where they are the better choice. We publish one only once we have read their product properly.

Altek vs OpallyOpally built an assistant for the inbox you already have, across every channel. Altek built the inbox itself, for the desk where inquiries become bookings.Read the comparison
Altek vs HiJiffyHiJiffy is built for the guest to serve themselves, on the website and on WhatsApp. Altek is built for the reservations team to do the work.Read the comparison
Altek vs QuicktextIn progress.
Altek vs Runnr AIIn progress.

How we write these pages

Three rules, because a comparison nobody trusts is worth less than no comparison at all.

Every claim about another product comes from their own website or public documentation, and each page says when it was checked. Researching Opally properly corrected four things we had believed about them, all in our favour and all wrong.Each page says where the other product is the better choice, specifically rather than politely. If a hotel needs phone calls answered or review replies drafted, we will tell them to look elsewhere.We do not claim advantages we cannot defend. Autonomy and approval controls, for instance, are genuinely comparable across this category, and any page telling you one vendor is fundamentally safer has not read the other.
Free. No commitment.

Or skip the comparison entirely

Whichever product you end up choosing, the useful first step is knowing what your own inbox does: where booking-related mail waits, what the replies contained, and which quoted threads went quiet. We will read it and show you, free, with no installation.

Analyze my inbox