Altek
ALTEK FOR INFOR HMS

The work behind every inquiry, done in Infor HMS.

Altek reads live availability, rates and guest profiles from Infor HMS, then prepares the reply and the operation behind every guest inquiry. Nothing changes until your team approves it.

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A guest asks to add breakfast to their stay. Infor returns the reservation, November 4 to 6 2026 for two guests in a Deluxe King Room, and Altek prepares the re-priced change for approval with availability checked and the update prepared in Infor.
At a glance

Altek is an AI agent that connects to Infor HMS and does the operational work behind a guest inquiry — creating, modifying and cancelling reservations — with a human approving every action before it reaches the PMS.

Connection
Direct, set up with our team
Access
Read and write, least-privilege
Live in
Days, not months
Approval
A person approves every action
Data used
Availability, rates, reservations, guest profiles
Migration
None — Infor HMS stays your system of record
Daysto connect, not months
30 secondsto approve an inquiry
100+languages

What Altek does in Infor HMS

Creates reservations from email requests
Modifies reservations: dates, rooms, occupancy
Cancels reservations per your policies
Retrieves live availability and rates
Keeps guest profiles and notes current
Drafts the reply in the guest's language

What Altek will never do in Infor HMS

The limits matter as much as the capabilities. These are hard boundaries, not settings that happen to default this way.

  • Never confirms anything in Infor HMS without a person approving it first.
  • Never changes your rates, availability rules or policies.
  • Never acts outside the permissions you set, per action type and per property.
  • Never uses your guest data to train anything outside hospitality.
A REAL WORKFLOW

A guest books again. Altek already knows them.

  • Stay history and preferences read from Infor HMS
  • Live availability and rates checked
  • Reply drafted with what you already know about them
  • The booking staged, not created, until approved
A receptionist greets two arriving guests warmly at the front desk, tablet in hand: the welcome a team can give when Infor HMS has already told them who is walking in.

How do you connect Altek to Infor HMS?

Three steps, none of them an IT project. Infor HMS stays your system of record and nothing about how your property runs has to change.

  1. 1We handle it · days

    Connect Infor HMS

    Infor HMS stays your system of record. Nothing is migrated and nothing about how your property runs has to change.

  2. 2No migration

    Connect your channels

    The inbox your reservations team already opens, plus WhatsApp or web chat if you use them. Nothing moves, nothing is rebuilt, and there is no new login.

  3. 3You stay in control

    Decide who approves what

    Permissions per action type and per property. One property can approve modifications at the desk while another routes cancellations to a manager.

See it running on your Infor property

Tell us how your property is set up and we'll show you exactly what Altek would stage from a real guest email.

  • 30 minutes, no preparation needed
  • We use real guest emails from your property
  • No commitment and no follow-up spam

Infor HMS integration FAQ

What hotel teams ask us before connecting.

Does Altek write to Infor HMS or only read from it?
Both. Altek reads live availability, rates and guest profiles, and stages real operations — new reservations, modifications, cancellations. Nothing is committed until someone on your team approves it.
Do we have to migrate anything?
No. Infor HMS stays your system of record and your rates, room types and workflows stay exactly as they are. Altek works on top of what you already run.
Can we control what Altek is allowed to do?
Yes. Permissions are set per action type and per property, with human approval as the default for everything. Your team decides what Altek may stage; nothing is confirmed without a person saying so.