Altek
ALTEK FOR MEWS

The work behind every inquiry, done in Mews.

Altek connects to Mews with read and write access, so the work behind every guest inquiry happens in Mews, not in a copy-paste marathon. Every action waits on your team's 30-second approval.

Analyze my inboxBook a demo
A guest asks to arrive a day earlier. Altek stages the updated Mews reservation, November 4 to November 6 2026 for two guests in a Deluxe King Room, and presents it for approval with availability checked, the stay re-priced and the change staged in Mews.
At a glance

Altek is an AI agent that connects to Mews and does the operational work behind a guest inquiry — creating, modifying and cancelling reservations — with a human approving every action before it reaches the PMS.

Connection
Listed Mews Marketplace app
Access
Read and write, least-privilege
Live in
Days, not months
Approval
A person approves every action
Data used
Availability, rates, reservations, guest profiles
Migration
None — Mews stays your system of record
Daysto go live on Mews
30 secondsto approve an inquiry
100+languages

What can Altek do in Mews?

Creates reservations from guest inquiries
Modifies reservations: dates, rooms, occupancy
Cancels reservations per your policies
Adds guest notes to the profile
Retrieves live availability, rates & history
Sends payment links tied to the booking

What Altek will never do in Mews

The limits matter as much as the capabilities. These are hard boundaries, not settings that happen to default this way.

  • Never confirms anything in Mews without a person approving it first.
  • Never changes your rates, availability rules or policies.
  • Never acts outside the permissions you set, per action type and per property.
  • Never uses your guest data to train anything outside hospitality.
A REAL WORKFLOW

“Can we arrive a day earlier and add our two kids?”

  • Live availability checked in Mews
  • Stay re-priced on your real rates
  • Modification staged, nothing changed until approved
  • Confirmation drafted in the guest's language
A receptionist checks in a family with two children at a hotel front desk: the welcome Altek's Mews operations give the team time for.

How do you connect Altek to Mews?

Three steps, none of them an IT project. Altek is listed on the official Altek listing on the Mews Marketplace.

  1. 1In Mews · minutes

    Authorise Altek in Mews

    Altek is a listed app on the Mews Marketplace, so you enable it from inside Mews. Scopes are limited to the operations you switch on — nothing broader.

  2. 2No migration

    Connect your channels

    The inbox your reservations team already opens, plus WhatsApp or web chat if you use them. Nothing moves, nothing is rebuilt, and there is no new login.

  3. 3You stay in control

    Decide who approves what

    Permissions per action type and per property. One hotel can approve modifications at the desk while another routes cancellations to a manager.

See it running on your Mews property

Tell us how your property is set up and we'll show you exactly what Altek would stage from a real guest email.

  • 30 minutes, no preparation needed
  • We use real guest emails from your property
  • No commitment and no follow-up spam

Mews + Altek FAQ

What Mews hotels ask before connecting Altek.

Does Altek write to Mews or only read from it?
Both. Altek connects with read and write access: it stages real operations in Mews — new reservations, modifications, cancellations, guest notes, payment links — and your team approves them before anything changes in the system.
How long does it take to connect Altek to Mews?
Days, not months. Altek is a listed app on the Mews Marketplace, so setup is an authorisation from inside Mews rather than an IT project: there is no migration, and your rates, room types and workflows stay exactly as they are.
Which Mews data does Altek use?
Only what the inquiry in front of it needs: availability, rates, reservations and guest profiles. Access is least-privilege, scoped to the operations you switch on, and every action is logged.
Can we control what Altek is allowed to do in Mews?
Yes. Permissions are set per action type and per property, with human approval as the default for everything. One hotel can approve modifications at the desk while another routes cancellations to a manager.
What happens to inquiries Altek cannot handle?
They stay in the inbox for your team, triaged and prioritised. Altek prepares what it can and hands over the rest rather than guessing — nothing is sent or changed on a guess.
Does Altek work if we run Mews at some properties and something else at others?
Yes. Altek is system-agnostic and runs as one product across a mixed portfolio. Properties on a PMS we haven't connected yet still start on day one with triage and drafting, which need nothing but the inbox.