For your team
The questions don't stop, but now they answer themselves. Your team gets back entire days every month to spend where it matters.
hours
AI EMAIL ASSISTANT FOR MEWS
The AI email assistant for hotels on Mews PMS
Altek drafts reservation replies in Outlook using live Mews availability, rates, and guest data. Reservationists confirm and send in seconds — no copy-pasting between tabs, no stale data, no new app.
Trusted by leading hotels
Built directly on the Mews Connector API
Every reply grounded in your live Mews data
Altek isn't a Mews wrapper or an unofficial scraper. The integration runs on the official Mews Connector API: real-time availability, real rates, real guest history. Drafts cite the data they're based on so your team trusts what they're sending.
- Live availability and rates from Mews on every draft
- Guest history, preferences, and stay context auto-attached
- Read-mostly by default; optional write-backs on confirm
- Live in 30 minutes per property once API access is granted
One AI. Every guest. Every channel. Altek doesn't just answer questions — it resolves requests, takes action, and gets the work done. Your team gets their time back.
EmailWebsite chatWhatsAppSMSInstagramFacebook24/7 replies100+ languagesSelf-learning AIKnows every guestEmailWebsite chatWhatsAppSMSInstagramFacebook24/7 replies100+ languagesSelf-learning AIKnows every guestEmailWebsite chatWhatsAppSMSInstagramFacebook24/7 replies100+ languagesSelf-learning AIKnows every guest
EmailWebsite chatWhatsAppSMSInstagramFacebook24/7 replies100+ languagesSelf-learning AIKnows every guestEmailWebsite chatWhatsAppSMSInstagramFacebook24/7 replies100+ languagesSelf-learning AIKnows every guestEmailWebsite chatWhatsAppSMSInstagramFacebook24/7 replies100+ languagesSelf-learning AIKnows every guest
Drafts in seconds. Send in 30.
What used to take 10 minutes now takes half a minute. Availability, pricing, and booking details are pulled live from your PMS and booking systems.
Explore the platformThe hours add up.
So do the results
After 6 months
With 95% of guest communications now automated, teams have reclaimed over 120 hours — time now spent with guests instead of screens, while the job finally feels like hospitality again.
automation
For your guest
24/7 support means they get fast, accurate answers at 3am or 3pm, in 100+ languages, through whichever channel feels most natural to them.
service
Mews + Altek FAQ
Common questions from Mews hotels evaluating an AI email assistant.
Which AI tools integrate with Mews PMS?
Altek connects directly to Mews. Once linked, every drafted email, chat reply, and reservation answer is grounded in live Mews data — availability, room types, rates, guest profiles, and booking history — rather than generic templates.
How does the Mews integration work?
Altek authenticates against the Mews Connector API, syncs the property data it needs (rates, room types, restrictions, guest profiles), and listens for new emails and messages. Drafts appear in Outlook or the Altek inbox in seconds, with citations to the underlying Mews data so reservationists can confirm and send.
Do we need to change our Mews setup to use Altek?
No. Altek reads from Mews; your existing setup, rate plans, and workflows stay exactly as they are. The integration is read-mostly with optional write-backs for confirmed bookings or guest tags if your team wants them.
How long does the Mews integration take to set up?
First property goes live in about 30 minutes once Mews API access is granted. Group rollouts run faster property-by-property because the configuration is inherited.
Is the Mews data secure?
Yes. All Mews-sourced data is encrypted in transit and at rest, scoped to the connected property, and access is role-based inside Altek. Hotels stay GDPR-compliant on Altek by design.
Set up once.
Then forget about it
Explore the platformLive in 30 minutes
We connect with your existing systems and sync your integrations while you grab a coffee.
Fully integrated
Altek plugs into your PMS, booking engine, and other systems so every answer is accurate, every upsell is automatic, and your whole stack finally works together.
It just works
There are no workflows to maintain, no rules to update, and no replies to rewrite. The AI handles conversations on its own and escalates only when needed.
Self-improving
Altek learns from every conversation — your tone, your property, your guests — and gets smarter without you lifting a finger.
