AI EMAIL ASSISTANT FOR OPERA CLOUD

The AI email assistant for hotels on Opera Cloud PMS

Altek drafts reservation replies in Outlook using live OPERA Cloud availability, rate codes, and guest profiles. Reservationists confirm and send in seconds; group offices keep central control.

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Dashboard card showing 94% messages handled this month with +6% increase and total of 2,847 messages.

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Chat message from Victor Gray asking about check-in time tomorrow and if late arrival is possible, labeled as guest question with +1 vote.

Trusted by leading hotels

Built on the Oracle Hospitality OPERA Cloud APIs

Every reply grounded in your live OPERA Cloud data

Altek runs on the official OHIP integration framework: live rate codes, real availability, current guest profiles. Drafts never quote stale data, and your existing OPERA Cloud workflows stay exactly as they are.

Live OPERA Cloud rate codes, availability, and guest profiles
Multi-property rollout designed for chains and groups
Group-wide brand voice with per-property knowledge bases
Live in 30 minutes per property once OHIP access is granted

One AI. Every guest. Every channel. Altek doesn't just answer questions — it resolves requests, takes action, and gets the work done. Your team gets their time back.

EmailWebsite chatWhatsAppSMSInstagramFacebook24/7 replies100+ languagesSelf-learning AIKnows every guestEmailWebsite chatWhatsAppSMSInstagramFacebook24/7 replies100+ languagesSelf-learning AIKnows every guestEmailWebsite chatWhatsAppSMSInstagramFacebook24/7 replies100+ languagesSelf-learning AIKnows every guest

Drafts in seconds. Send in 30.

What used to take 10 minutes now takes half a minute. Availability, pricing, and booking details are pulled live from your PMS and booking systems.

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The hours add up.
So do the results

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For your team

The questions don't stop, but now they answer themselves. Your team gets back entire days every month to spend where it matters.

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hours

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After 6 months

With 95% of guest communications now automated, teams have reclaimed over 120 hours — time now spent with guests instead of screens, while the job finally feels like hospitality again.

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automation

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For your guest

24/7 support means they get fast, accurate answers at 3am or 3pm, in 100+ languages, through whichever channel feels most natural to them.

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service

Hotels that got
their time back

How Hotel Mayfair Reduced Email Reply Time to 30 Seconds

How Lydinge Resort freed up many hours a month for real hospitality

How The Well Automated 16,000 Guest Conversations and Responds to Emails Up to 3.5x Faster with Altek AI

Opera Cloud + Altek FAQ

Common questions from OPERA Cloud hotels evaluating an AI email assistant.

Which AI tools integrate with Opera Cloud PMS?

Altek connects directly to Opera Cloud. Drafted reservation emails, chat replies, and reservation inquiry responses are grounded in live OPERA Cloud availability, rate codes, room types, and guest profile data.

How does the Opera Cloud integration work?

Altek connects via the Oracle Hospitality OPERA Cloud APIs (OHIP). Once authenticated and scoped to the property, it syncs rate codes, room types, and guest profiles, then drafts replies grounded in that live data. Reservationists confirm and send from Outlook in seconds.

Does Altek work with chains running OPERA Cloud across multiple properties?

Yes. Group offices configure brand voice, escalation rules, and reporting once; each OPERA Cloud property inherits the setup while keeping its own knowledge base, rate plans, and tone of voice.

Is Altek certified by Oracle Hospitality?

Altek connects through Oracle's published OHIP integration framework and follows their certification practices. Contact us for current integration partner status and timeline.

How quickly can we go live on Opera Cloud?

First property typically goes live in days, not months, once OHIP access is provisioned. The actual reservation-team rollout takes about 30 minutes once the integration is connected.

Set up once.
Then forget about it

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Live in 30 minutes

We connect with your existing systems and sync your integrations while you grab a coffee.

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Fully integrated

Altek plugs into your PMS, booking engine, and other systems so every answer is accurate, every upsell is automatic, and your whole stack finally works together.

It just works

There are no workflows to maintain, no rules to update, and no replies to rewrite. The AI handles conversations on its own and escalates only when needed.

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Self-improving

Altek learns from every conversation — your tone, your property, your guests — and gets smarter without you lifting a finger.

Illustrative bar chart labeled 'automation rate' showing steady growth over six weeks, rising from 22% to 93%.