Altek
AI RESERVATIONS ASSISTANT

An AI assistant for hotel reservations that converts inquiries

A hotel booking chatbot and reservation chatbot in one. Altek replies to availability requests in seconds with live PMS data, books while interest is hot, and escalates only what genuinely needs your team.

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Hotel guest in a white shirt leaning against the reception desk of a dark green panelled lobby, brass luggage trolley behind her.
Prepared for approvalFor Maria, Front Desk · 30 seconds
  • Reservation modified
  • Restaurant table · 20:00
  • Payment link attached
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Offer prepared
Deluxe Double, sea viewKing bed · Breakfast€245 per night
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Trusted by leading hotels
The Well
Pier 5 Hotel
Farris Bad
Lydinge Resort
Hotel Mayfair Copenhagen
ESS Group
Jacy'z Hotel & Resort
Bühlmann Hotels
The Well
Pier 5 Hotel
Farris Bad
Lydinge Resort
Hotel Mayfair Copenhagen
ESS Group
Jacy'z Hotel & Resort
Bühlmann Hotels
The Well
Pier 5 Hotel
Farris Bad
Lydinge Resort
Hotel Mayfair Copenhagen
ESS Group
Jacy'z Hotel & Resort
Bühlmann Hotels
Respond faster, convert more

Respond faster to hotel guests, before the inquiry goes cold

Direct-booking inquiries die on slow replies. Altek's AI reservation assistant answers in seconds across email, chat, WhatsApp, and SMS, with the rate, room type, and availability already pulled from your PMS, so guests book with you instead of clicking back to an OTA.

  • Real availability and rates on every reply (Mews, Opera Cloud, more)
  • Works across email, web chat, WhatsApp, and SMS
  • Handles modifications, late check-outs, and upsells automatically
  • Smart handover for complex bookings, with full context
Hotel concierge welcoming a family at the front desk: the kind of arrival Altek's AI reservation assistant helps convert from the first inquiry onward.

The minutes add up.
So do the results

Abstract blurred blue background with soft light spots.
Per guest email

A 5–15 minute job across four or five systems becomes one review and one click. Your team approves what Altek prepared, and moves on.

012301234567890
second approvals
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Across 100+ hotels

From independent properties to management companies running mixed portfolios, Altek has done the work behind millions of guest emails.

012M+
emails handled
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For every guest

Guests write in their own language, at any hour, and get an answer with the booking done, not just promised.

010123456789001234567890+
languages

Hotels that responded faster
and got more bookings

Hotel Mayfair property.

How Hotel Mayfair Reduced Email Reply Time to 30 Seconds

Lydinge Resort property.

How Lydinge Resort freed up many hours a month for real hospitality

The Well Spa & Hotel property.

How The Well Automated 16,000 Guest Conversations and Responds to Emails Up to 3.5x Faster with Altek AI

AI for hotel reservations FAQ

What revenue and reservations leaders ask before letting AI handle inbound inquiries.

What is an AI assistant for hotel reservations?
An AI assistant for hotel reservations is software that handles inbound reservation inquiries (over email, chat, WhatsApp, or SMS) using live data from your PMS and booking engine. Altek replies with real availability and rates, takes booking requests, and only escalates to staff when the question is genuinely outside the AI's confidence.
How does a hotel booking chatbot increase direct bookings?
Most direct-booking inquiries are lost because guests don't get an answer fast enough. A hotel booking chatbot replies in seconds, quotes real prices, and books while interest is still hot. Hotels using Altek see materially faster reply times and higher conversion on availability requests.
What's the difference between a hotel reservation chatbot and a generic chatbot?
Generic chatbots answer scripted questions. A hotel reservation chatbot like Altek is connected to your PMS: it knows what's actually available, at what rate, with which upgrades. Every reply is grounded in your live data, not a static FAQ.
Can AI replace hotel reservation agents?
No, and we don't try to. Altek handles the high-volume routine work (availability, rate quotes, modifications, confirmations) so your reservations team can focus on complex bookings, VIP guests, group inquiries, and revenue work. The AI raises the floor; people deliver the top.
How fast can the AI respond to guest inquiries?
Seconds. Whether the inquiry comes over email, chat, WhatsApp, or SMS, Altek drafts (or sends, depending on your setup) a personalized reply with live availability immediately, including outside business hours and across time zones.

Set up once.
Then forget about it

Explore the platform

Live in 30 minutes

We connect with your existing systems and sync your integrations while you grab a coffee.

Interface illustration showing a highlighted automated message card during setup process with progress indicator and remaining setup time.

Fully integrated

Altek plugs into your PMS, booking engine, and other systems so every answer is accurate, every upsell is automatic, and your whole stack finally works together.

Altek logo connected by dashed blue lines to Outlook, WhatsApp, phone call icons on the left and Bookvisit, OPERA Cloud, MEWS logos on the right.

It just works

There are no workflows to maintain, no rules to update, and no replies to rewrite. The AI handles conversations on its own and escalates only when needed.

Chat interface illustration showing AI assistant typing a response with message preview and user conversation layout.

Self-improving

Altek learns from every conversation (your tone, your property, your guests) and gets smarter without you lifting a finger.

Illustrative bar chart labeled 'automation rate' showing steady growth over six weeks, rising from 22% to 93%.