Altek
AI CHATBOT FOR HOTELS

The AI chatbot for hotels that actually resolves requests

Altek is more than a hotel chatbot. It plugs into your PMS, understands guest intent across every channel, and handles real reservation, FAQ, and upsell conversations 24/7, in 100+ languages.

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Hotel guest in a white shirt leaning against the reception desk of a dark green panelled lobby, brass luggage trolley behind her.
Prepared for approvalFor Maria, Front Desk · 30 seconds
  • Reservation modified
  • Restaurant table · 20:00
  • Payment link attached
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Deluxe Double, sea viewKing bed · Breakfast€245 per night
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Trusted by leading hotels
The Well
Pier 5 Hotel
Farris Bad
Lydinge Resort
Hotel Mayfair Copenhagen
ESS Group
Jacy'z Hotel & Resort
Bühlmann Hotels
The Well
Pier 5 Hotel
Farris Bad
Lydinge Resort
Hotel Mayfair Copenhagen
ESS Group
Jacy'z Hotel & Resort
Bühlmann Hotels
The Well
Pier 5 Hotel
Farris Bad
Lydinge Resort
Hotel Mayfair Copenhagen
ESS Group
Jacy'z Hotel & Resort
Bühlmann Hotels
Beyond a basic hotel chatbot

An AI for hotels, not a decision tree

Traditional hotel chatbots route guests to FAQ pages or human staff for anything non-trivial. Altek's hotel AI chatbot is connected to your PMS, booking engine, and knowledge base, so it can quote real availability, confirm a late check-out, or recommend a room without paging your team.

  • Live PMS data on every reply (Mews, Opera Cloud, and more)
  • Resolves 80–95% of conversations without staff handover
  • Auto-detects 100+ languages, no language packs to configure
  • One inbox across web chat, WhatsApp, SMS, Facebook, Instagram
Hotel concierge at the front desk warmly greeting a family with their daughter and luggage: the in-person hospitality Altek's AI chatbot for hotels gives time back to.

The minutes add up.
So do the results

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Per guest email

A 5–15 minute job across four or five systems becomes one review and one click. Your team approves what Altek prepared, and moves on.

012301234567890
second approvals
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Across 100+ hotels

From independent properties to management companies running mixed portfolios, Altek has done the work behind millions of guest emails.

012M+
emails handled
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For every guest

Guests write in their own language, at any hour, and get an answer with the booking done, not just promised.

010123456789001234567890+
languages

Hotels that responded faster
and got more bookings

Hotel Mayfair property.

How Hotel Mayfair Reduced Email Reply Time to 30 Seconds

Lydinge Resort property.

How Lydinge Resort freed up many hours a month for real hospitality

The Well Spa & Hotel property.

How The Well Automated 16,000 Guest Conversations and Responds to Emails Up to 3.5x Faster with Altek AI

Hotel AI chatbot FAQ

Common questions hoteliers ask when evaluating an AI chatbot for their property.

What is an AI chatbot for hotels?
An AI chatbot for hotels is an assistant that handles guest questions and requests across channels like website chat, WhatsApp, SMS, Facebook, and Instagram. Unlike a basic FAQ bot, a modern hotel AI chatbot is connected to your PMS and booking systems, so it can answer with live availability and rates, take actions like collecting requests or upsells, and only escalate to staff when it's genuinely needed.
What is the difference between a hotel chatbot and an AI concierge?
A traditional hotel chatbot uses scripted answers to common questions. An AI concierge like Altek understands intent, references live data from your hotel systems, and can resolve a request end-to-end (a room recommendation, a late check-out, a restaurant booking) rather than just pointing the guest somewhere else.
Which channels does an AI chatbot for hotels need to support?
At minimum: website chat, WhatsApp, SMS, Facebook Messenger, and Instagram DMs. Altek unifies them in one inbox so every conversation is routed to the same AI agent and the same hotel knowledge base. Guests pick whichever channel they prefer; your team works from a single view.
Should hotels use AI chatbots?
If guest messages outnumber the hours your team has to reply, yes. Altek typically resolves 80–95% of inbound conversations automatically and hands the rest to staff with full context. The result is faster replies, less repetitive work for the front desk, and more attention on the guests who are actually in the building.
Does the AI chatbot integrate with our PMS?
Yes. Altek connects directly to property management systems including Mews and Opera Cloud, plus booking engines and CRM tools. That's what lets the chatbot quote real availability, pull guest history, and trigger workflows like upgrade offers, not just answer static questions.

Set up once.
Then forget about it

Explore the platform

Live in 30 minutes

We connect with your existing systems and sync your integrations while you grab a coffee.

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Fully integrated

Altek plugs into your PMS, booking engine, and other systems so every answer is accurate, every upsell is automatic, and your whole stack finally works together.

Altek logo connected by dashed blue lines to Outlook, WhatsApp, phone call icons on the left and Bookvisit, OPERA Cloud, MEWS logos on the right.

It just works

There are no workflows to maintain, no rules to update, and no replies to rewrite. The AI handles conversations on its own and escalates only when needed.

Chat interface illustration showing AI assistant typing a response with message preview and user conversation layout.

Self-improving

Altek learns from every conversation (your tone, your property, your guests) and gets smarter without you lifting a finger.

Illustrative bar chart labeled 'automation rate' showing steady growth over six weeks, rising from 22% to 93%.