For your team
The questions don't stop, but now they answer themselves. Your team gets back entire days every month to spend where it matters.
hours
AI CHATBOT FOR HOTELS
The AI chatbot for hotels that actually resolves requests
Altek is more than a hotel chatbot. It plugs into your PMS, understands guest intent across every channel, and handles real reservation, FAQ, and upsell conversations 24/7 — in 100+ languages.
Trusted by leading hotels
Beyond a basic hotel chatbot
An AI for hotels, not a decision tree
Traditional hotel chatbots route guests to FAQ pages or human staff for anything non-trivial. Altek's hotel AI chatbot is connected to your PMS, booking engine, and knowledge base — so it can quote real availability, confirm a late check-out, or recommend a room without paging your team.
- Live PMS data on every reply (Mews, Opera Cloud, and more)
- Resolves 80–95% of conversations without staff handover
- Auto-detects 100+ languages — no language packs to configure
- One inbox across web chat, WhatsApp, SMS, Facebook, Instagram
The hours add up.
So do the results
After 6 months
With 95% of guest communications now automated, teams have reclaimed over 120 hours — time now spent with guests instead of screens, while the job finally feels like hospitality again.
automation
For your guest
24/7 support means they get fast, accurate answers at 3am or 3pm, in 100+ languages, through whichever channel feels most natural to them.
service
Hotel AI chatbot FAQ
Common questions hoteliers ask when evaluating an AI chatbot for their property.
What is an AI chatbot for hotels?
An AI chatbot for hotels is an assistant that handles guest questions and requests across channels like website chat, WhatsApp, SMS, Facebook, and Instagram. Unlike a basic FAQ bot, a modern hotel AI chatbot is connected to your PMS and booking systems, so it can answer with live availability and rates, take actions like collecting requests or upsells, and only escalate to staff when it's genuinely needed.
What is the difference between a hotel chatbot and an AI concierge?
A traditional hotel chatbot uses scripted answers to common questions. An AI concierge — like Altek — understands intent, references live data from your hotel systems, and can resolve a request end-to-end (a room recommendation, a late check-out, a restaurant booking) rather than just pointing the guest somewhere else.
Which channels does an AI chatbot for hotels need to support?
At minimum: website chat, WhatsApp, SMS, Facebook Messenger, and Instagram DMs. Altek unifies them in one inbox so every conversation is routed to the same AI agent and the same hotel knowledge base. Guests pick whichever channel they prefer; your team works from a single view.
Should hotels use AI chatbots?
If guest messages outnumber the hours your team has to reply, yes. Altek typically resolves 80–95% of inbound conversations automatically and hands the rest to staff with full context. The result is faster replies, less repetitive work for the front desk, and more attention on the guests who are actually in the building.
Does the AI chatbot integrate with our PMS?
Yes. Altek connects directly to property management systems including Mews and Opera Cloud, plus booking engines and CRM tools. That's what lets the chatbot quote real availability, pull guest history, and trigger workflows like upgrade offers — not just answer static questions.
Set up once.
Then forget about it
Explore the platformLive in 30 minutes
We connect with your existing systems and sync your integrations while you grab a coffee.
Fully integrated
Altek plugs into your PMS, booking engine, and other systems so every answer is accurate, every upsell is automatic, and your whole stack finally works together.
It just works
There are no workflows to maintain, no rules to update, and no replies to rewrite. The AI handles conversations on its own and escalates only when needed.
Self-improving
Altek learns from every conversation — your tone, your property, your guests — and gets smarter without you lifting a finger.
