Which AI Tools Integrate With Mews PMS?
Altek connects directly to Mews via the official Connector API to ground every guest reply in live availability, rates, and guest data — drafted inside Outlook and the unified messaging inbox.
Altek is the AI guest-communication platform that integrates directly with Mews PMS. Once connected via the official Mews Connector API, every drafted email, chat reply, and reservation answer is grounded in live Mews data — availability, room types, rates, guest profiles, booking history — rather than generic templates or stale FAQ answers.
What the Mews integration unlocks
Real-time availability and rate quotes on every drafted email. Guest history, preferences, and stay context auto-attached to every conversation. Optional write-backs for confirmed bookings or guest tags so the AI's work shows up in Mews automatically. Group rollouts inherit configuration property-by-property.
How the connection works under the hood
Altek authenticates against the Mews Connector API, syncs the property data it needs (rates, room types, restrictions, guest profiles), and listens for inbound emails and messages. Drafts appear in Outlook or the Altek inbox within seconds. The integration is read-mostly by default; write-backs are opt-in.
Setup time
First property typically goes live in about 30 minutes once Mews API access is granted. Multi-property rollouts move faster because the brand voice, escalation rules, and templates are configured once at the group level and inherited downstream.
Security and compliance
All Mews-sourced data is encrypted in transit and at rest, scoped per connected property, and access is role-based inside Altek. The integration follows Mews's published security and partner guidelines; hotels stay GDPR-compliant by design.
See the full integration story on the Mews integration page.