HOTEL GUEST MESSAGING SOFTWARE

Hotel guest messaging software for every channel

A guest communication platform that unifies WhatsApp, SMS, web chat, Facebook, and Instagram in one AI-powered inbox. Guest inquiry automation that resolves 80–95% of conversations and only escalates the ones that need a human.

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Hotel guest in a white shirt leaning against the reception desk of a dark green panelled lobby, brass luggage trolley behind her.

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Restaurant table · 20:00
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Deluxe Double, sea viewKing bed · Breakfast€245 per night

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One inbox, every channel

Hotel inbox automation across messaging, chat, and social

Stop juggling six tools for guest conversations. Altek's hotel guest communication platform pulls every channel into a single inbox, layers AI-driven replies on top, and routes anything urgent to the right person on your team with full context already attached.

WhatsApp, SMS, web chat, Facebook, Instagram in one inbox
AI replies grounded in your PMS, booking engine, and hotel FAQ
100+ languages auto-detected per conversation
Smart handover when a guest needs a human, never a dead end

Hotel concierge at the front desk warmly greeting a family with their daughter and luggage in an elegant lobby: the human side of hospitality that Altek's automation gives time back to.

One AI. Every guest. Every channel. Altek doesn't just answer questions. It resolves requests, takes action, and gets the work done. Your team gets their time back.

EmailWebsite chatWhatsAppSMSInstagramFacebook24/7 replies100+ languagesSelf-learning AIKnows every guestEmailWebsite chatWhatsAppSMSInstagramFacebook24/7 replies100+ languagesSelf-learning AIKnows every guestEmailWebsite chatWhatsAppSMSInstagramFacebook24/7 replies100+ languagesSelf-learning AIKnows every guest

The guest journey, automated.

An AI agent that communicates with guests throughout their stay. Personalized WhatsApp and SMS messages triggered by real booking data, from pre-arrival to post-stay.

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The minutes add up.
So do the results

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Per guest email

A 5–15 minute job across four or five systems becomes one review and one click. Your team approves what Altek prepared, and moves on.

012301234567890

second approvals

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Across 100+ hotels

From independent properties to management companies running mixed portfolios, Altek has done the work behind millions of guest emails.

012M+

emails handled

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For every guest

Guests write in their own language, at any hour, and get an answer with the booking done, not just promised.

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languages

Hotels that responded faster
and got more bookings

How Hotel Mayfair Reduced Email Reply Time to 30 Seconds

How Lydinge Resort freed up many hours a month for real hospitality

How The Well Automated 16,000 Guest Conversations and Responds to Emails Up to 3.5x Faster with Altek AI

Guest messaging software FAQ

What hoteliers ask when consolidating guest conversations into a single AI-powered platform.

What is hotel guest messaging software?

Hotel guest messaging software is a unified platform for handling guest conversations across every channel: WhatsApp, SMS, website chat, Facebook Messenger, Instagram DMs. Altek adds an AI agent on top so most inquiries are resolved automatically while staff sees only the messages that genuinely need them.

What's the difference between a guest communication platform and a chatbot?

A chatbot lives on a single channel and usually answers scripted questions. A hotel guest communication platform unifies every channel into one inbox, ties replies to the guest's reservation and history, and uses AI to act on requests, not just respond to them.

How does guest inquiry automation work?

Altek's AI reads each incoming message, pulls the relevant data from your PMS and knowledge base, and either replies directly or routes to staff with a suggested draft. The hotel inbox automation handles routine questions (directions, breakfast hours, pet policy, late check-out, availability) without staff lifting a finger.

Does the platform support WhatsApp and SMS?

Yes. WhatsApp, SMS, web chat, Facebook Messenger, and Instagram are first-class channels in Altek. Guests pick whichever they prefer; your team works from a single unified inbox.

How many guest conversations can be automated?

Hotels using Altek typically automate 80–95% of inbound guest conversations. The remainder gets routed to staff with the full conversation context and a suggested reply, so even handovers take seconds.

Set up once.
Then forget about it

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Live in 30 minutes

We connect with your existing systems and sync your integrations while you grab a coffee.

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Fully integrated

Altek plugs into your PMS, booking engine, and other systems so every answer is accurate, every upsell is automatic, and your whole stack finally works together.

It just works

There are no workflows to maintain, no rules to update, and no replies to rewrite. The AI handles conversations on its own and escalates only when needed.

Chat interface illustration showing AI assistant typing a response with message preview and user conversation layout.

Self-improving

Altek learns from every conversation (your tone, your property, your guests) and gets smarter without you lifting a finger.

Illustrative bar chart labeled 'automation rate' showing steady growth over six weeks, rising from 22% to 93%.