Altek
HOTEL GUEST MESSAGING SOFTWARE

Hotel guest messaging software for every channel

A guest communication platform that unifies WhatsApp, SMS, web chat, Facebook, and Instagram in one AI-powered inbox. Guest inquiry automation that resolves 80–95% of conversations and only escalates the ones that need a human.

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Smiling woman wearing a beige knitted sweater standing indoors near a window with plants and furniture in the background.Dashboard card showing 94% messages handled this month with +6% increase and total of 2,847 messages.Interface showing an email sending notification with the message 'Hey Mary, Thanks for checking in…' and a loading spinner.Chat message from Victor Gray asking about check-in time tomorrow and if late arrival is possible, labeled as guest question with +1 vote.
Trusted by leading hotels
Intuit QuickBooks
HubSpot
The Well
Pier 5 Hotel
Farris Bad
Lydinge Resort
Hotel Mayfair Copenhagen
ESS Group
Jacy'z Hotel & Resort
Bühlmann Hotels
Intuit QuickBooks
HubSpot
The Well
Pier 5 Hotel
Farris Bad
Lydinge Resort
Hotel Mayfair Copenhagen
ESS Group
Jacy'z Hotel & Resort
Bühlmann Hotels
Intuit QuickBooks
HubSpot
The Well
Pier 5 Hotel
Farris Bad
Lydinge Resort
Hotel Mayfair Copenhagen
ESS Group
Jacy'z Hotel & Resort
Bühlmann Hotels
One inbox, every channel

Hotel inbox automation across messaging, chat, and social

Stop juggling six tools for guest conversations. Altek's hotel guest communication platform pulls every channel into a single inbox, layers AI-driven replies on top, and routes anything urgent to the right person on your team with full context already attached.

  • WhatsApp, SMS, web chat, Facebook, Instagram in one inbox
  • AI replies grounded in your PMS, booking engine, and hotel FAQ
  • 100+ languages auto-detected per conversation
  • Smart handover when a guest needs a human — never a dead end
Hotel concierge at the front desk warmly greeting a family with their daughter and luggage in an elegant lobby — the human side of hospitality that Altek's automation gives time back to.

One AI. Every guest. Every channel. Altek doesn't just answer questions — it resolves requests, takes action, and gets the work done. Your team gets their time back.

EmailWebsite chatWhatsAppSMSInstagramFacebook24/7 replies100+ languagesSelf-learning AIKnows every guestEmailWebsite chatWhatsAppSMSInstagramFacebook24/7 replies100+ languagesSelf-learning AIKnows every guestEmailWebsite chatWhatsAppSMSInstagramFacebook24/7 replies100+ languagesSelf-learning AIKnows every guest
EmailWebsite chatWhatsAppSMSInstagramFacebook24/7 replies100+ languagesSelf-learning AIKnows every guestEmailWebsite chatWhatsAppSMSInstagramFacebook24/7 replies100+ languagesSelf-learning AIKnows every guestEmailWebsite chatWhatsAppSMSInstagramFacebook24/7 replies100+ languagesSelf-learning AIKnows every guest

The guest journey, automated.

An AI agent that communicates with guests throughout their stay. Personalized WhatsApp and SMS messages triggered by real booking data, from pre-arrival to post-stay.

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The hours add up.
So do the results

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For your team

The questions don't stop, but now they answer themselves. Your team gets back entire days every month to spend where it matters.

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hours
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After 6 months

With 95% of guest communications now automated, teams have reclaimed over 120 hours — time now spent with guests instead of screens, while the job finally feels like hospitality again.

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automation
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For your guest

24/7 support means they get fast, accurate answers at 3am or 3pm, in 100+ languages, through whichever channel feels most natural to them.

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service

Hotels that got
their time back

Hotel Mayfair property.

How Hotel Mayfair Reduced Email Reply Time to 30 Seconds

Lydinge Resort property.

How Lydinge Resort freed up many hours a month for real hospitality

The Well Spa & Hotel property.

How The Well Automated 16,000 Guest Conversations and Responds to Emails Up to 3.5x Faster with Altek AI

Guest messaging software FAQ

What hoteliers ask when consolidating guest conversations into a single AI-powered platform.

What is hotel guest messaging software?
Hotel guest messaging software is a unified platform for handling guest conversations across every channel — WhatsApp, SMS, website chat, Facebook Messenger, Instagram DMs. Altek adds an AI agent on top so most inquiries are resolved automatically while staff sees only the messages that genuinely need them.
What's the difference between a guest communication platform and a chatbot?
A chatbot lives on a single channel and usually answers scripted questions. A hotel guest communication platform unifies every channel into one inbox, ties replies to the guest's reservation and history, and uses AI to act on requests — not just respond to them.
How does guest inquiry automation work?
Altek's AI reads each incoming message, pulls the relevant data from your PMS and knowledge base, and either replies directly or routes to staff with a suggested draft. The hotel inbox automation handles routine questions — directions, breakfast hours, pet policy, late check-out, availability — without staff lifting a finger.
Does the platform support WhatsApp and SMS?
Yes. WhatsApp, SMS, web chat, Facebook Messenger, and Instagram are first-class channels in Altek. Guests pick whichever they prefer; your team works from a single unified inbox.
How many guest conversations can be automated?
Hotels using Altek typically automate 80–95% of inbound guest conversations. The remainder gets routed to staff with the full conversation context and a suggested reply, so even handovers take seconds.

Set up once.
Then forget about it

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Live in 30 minutes

We connect with your existing systems and sync your integrations while you grab a coffee.

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Fully integrated

Altek plugs into your PMS, booking engine, and other systems so every answer is accurate, every upsell is automatic, and your whole stack finally works together.

Altek logo connected by dashed blue lines to Outlook, WhatsApp, phone call icons on the left and Bookvisit, OPERA Cloud, MEWS logos on the right.

It just works

There are no workflows to maintain, no rules to update, and no replies to rewrite. The AI handles conversations on its own and escalates only when needed.

Chat interface illustration showing AI assistant typing a response with message preview and user conversation layout.

Self-improving

Altek learns from every conversation — your tone, your property, your guests — and gets smarter without you lifting a finger.

Illustrative bar chart labeled 'automation rate' showing steady growth over six weeks, rising from 22% to 93%.